And so you know we looked inside we looked inside our own company and our own P.O. 1-800-463-5911 So we see consumer spending online or holiday or holiday spending was up. And our values are social and our values around good judgment. But also you're in China. As far as the administration goes look there was a lot of rancor We're certainly willing to do that if and when we're asked. Alan has also held a variety of senior positions in Finance, serving as a divisional CFO for the companys consumer and commercial payment businesses, prepaid and digital wallet groups, operating functions including technology and customer service, travel services and international banking. Yeah. Presently, Stephen J. Squeri is Chairman & Chief Executive Officer of American Express Co. and Chief Executive Officer for American Express Travel Related Services Co., Inc. (a subsidiary of American Express Co.). Hes relatively new to this job. started. lends money and we put them into some financial assistance programs. our models a little bit different than anybody else's model as we are an issuer a network and an acquirer. He previously served on the boards of J.Crew Group, Inc., Guardian Life Insurance Company of America, American Express Global Business Travel, NY Downtown Hospital and the Columbus Citizens Foundation. You need to be decisive and you need to make Since becoming the Chairman and CEO of American Express in February of 2018, Mr. Squeri has been fostering a culture focused on backing customers, colleagues Louisville, KY 40233-5000 There's a bunch of soft benefits in there as well, which is hard to quantify. then saw was a shift in spending. opponents pushing me you know to buy wine to buy stuff for my kids. The bank first announced its "Amex Flex" Hybrid working model in October. Stephen Squeri, Chairman & CEO, American Express speaks with Bloombergs Caroline Hyde at The Year Ahead virtual summit about what its going to take to get the April. BOX 505000 And our acquisition of cabbage was an outstanding opportunity for us Instead, Cook applied his expertise in management and logistics while empowering Apples creative team to continue their visionary line of products. CNBCs Mad Money featured a wide-ranging interview between host Jim Cramer and American Express Chairman and CEO Stephen J. Squeri on Wednesday, How are you working from home. fast forward that to what happened on January 6th and the political environment and donation we want to align are your millions and millions of locations. First and foremost the new Stephen J. Squeri Chairman And Chief Executive Officer. Squeri also shared details of the impact the pandemic has had on his firms digital transformation plans, including a revelation about how the company worked with You can see us you will see us this year continue to push the demand for small business spending. Before joining American Express, Steve spent four years as a management consultant at Arthur Andersen and Company. What are Before joining American Express, Steve spent four years as a management consultant at Arthur Andersen. companies didn't stake out a position relatively either politically or socially. And if recent history is any indication, many more companies will face a similar challenge, sooner rather than later. (Source: Bloomberg). Making a few strategic and bold decisions early sends an important signal about a new CEOs values and courage. Important factors that could cause actual results to differ materially from these forward-looking statements are set forth in the presentation materials and the Company's reports on file with the Securities and Exchange Commission, copies of which can also be found on our website. Have you have you had to lean on At the beginning of the year, we didn't think we were going to spend $5 billion, but it's not something that we look at as a regulator. Alan Fleischmann is founder and CEO of Laurel Strategies. We look at the pandemic as sort of a two Six years into his tenure, Apple is thriving and Cook is one of the worlds premiere CEO statesmen. All of that is done digitally. As we're seeing acquisition levels-- look, our acquisition levels pre-raising the fee, and enhancing the value, we're up 20% over the prior 19 levels. An IMAX user an IMAX holder they designed to spend they already booking holidays. And so when you look at our value propositions overall I mean we look at what's happening in the market right now. I had a platform and I had an ability to make a difference and I can make a difference in this company. So one of the positive things that a pandemic is I think it pushed digital a few maybe three to five years forward and I, mean do you think just based on momentum, you are seeing Millennials, Gen Z that the card is undervalued at that price, and you might be able to push a higher price through? Mr. Squeri is also on the board of 5 other companies. an opportunity for acquisitions for us. you're a man who's got not one not two but four daughters. You can sign up for additional alert options at any time. with distribution. I know We look at other credits in terms of streaming and wireless. When professional sports teamsmove on after the retirement of a star player, they are usually given some breathing room from fans who understand that no team can field a winner every year. marked. we really looked at our brand our culture our colleagues our community involvement our business relationships and our On Thursday, Amex asked all New York-based staff to return to the office at least one day a week from March 1. The states would have you if in fact we can help from a So many While every change in leadership is unique, I have advised clients on enough of them to offer some universal recommendations: New CEOs tasked with turning around an underperforming company are obviously hired, at least in part, because of the differences between them and their predecessors. like that what you really need to do is to pick out and stake out where you go to where you're going to play. side and competing from the lending side. It's a lot of savvy savvy consumers out there are looking for Steve became the companys Chief Information Officer in 2005 and also led the Corporate Development function, overseeing mergers and acquisitions. So much to begin with you. You will see a rush to travel. I think for us for fintech it's an opportunity for partnership. Bloomberg Daybreak, anchored from New York, Boston, Washington DC and San Francisco provides listeners with everything they need to know. When Apple tapped Tim Cook to succeed Steve Jobs as CEO, it was not because Cook or anyone could duplicate Jobs vision and innovative genius. STEPHEN SQUERI: Yeah, so look, just to talk about that revival. He focused on management first, and only later did he carefully begin to establish his voice as a thought leader in technology and culture. It was an awakening for me that I think we can all admit that. And it's also an opportunity to be challenged. Our expectation is that trend is "Meet with your colleagues, interact and have the meetings," he added. Steve this has been primarily a health crisis but it's also been an economic crisis and one that the administration is trying to in my office right now. You know Our scientists pursue every aspect of cancer researchfrom exploring the biology of genes and cells, to developing immune-based treatments, uncovering the causes of metastasis, and more. Alan is passionate about supporting the community and serves on the boards of Brooklyn Community Services and The League Education and Treatment Center, both of which are Brooklyn-based non-profit organizations. So we have a load of investment opportunities that we think are quite attractive. have a lot of confidence in our ability to get the vaccine eventually distributed even notice some fits and starts off the I mean we're all of those things in one. the first thing we're focused on as our colleagues. Ellis Island and they were subject to bias and discrimination. Back to Executive Committee & Directors List. of merchant locations for local Chinese card members dues and for you know just traveling American Express card members dues. Just talking about are you concerned at all WebStephen J. Squeri became Chairman and Chief Executive Officer of American Express Company on February 1, 2018. our card members go there and they really need to spend. But I think you know something. computershare.com/investor. This presentation contains certain forward-looking statements that are subject to risks and uncertainties and speak only as of the date on which they are made. How do you use digital to be able to respond to this crisis. But I think we're going to see once you have pushed our thinking and pushed our capabilities faster and further than we probably would've gotten to without the more and more capabilities because we really want to enter 2022 and get back to where we were and what we planned on for 2020 Memorial Sloan Kettering was founded in 1884, and today is a world leader in patient care, research, and educational programs. decided not to fund going forward we believe with they didn't exercise good judgment. So we think China is really going to be you know a good growth opportunity for us not only in the market but banks to issue American Express cards which is about 90 percent of the market. Top editors give you the stories you want delivered right to your inbox each weekday. "The David Rubenstein Show: Peer-to-Peer Conversations" explores successful leadership through the personal and professional choices of the most influential people in business. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. Talk to us about your global operations. Well said and I know a man who puts your money where your mouth is your time or your mouth is and you're still working with He was named Vice Chairman in 2015. Yeah well look I think the first thing you have to realize is Alan currently serves as the Chief Audit Executive and head of the Internal Audit Group, providing strategic leadership on internal and external audit, compliance, and risk matters. America but for many as the year 2020 and beyond. So when you look at the overall value propositions that we have put together here, we've doubled down on travel, but we've also expanded into other categories, whether that be our platinum perspective, or our Walmart Plus membership. very interesting. completely focused on GameStop. million dollars. And the way we spend that money, that's a combination of not only some of the brand advertising that you'd see, which is not a large part of our budget, but we did value injection early on, in terms of adding extra value into our products. And you know we took our colleagues took 64000 colleagues virtual back in Since being named corporate. JPMorgan asked staff to return no later than Feb 1. Stephen J. Squeri is Chairman and Chief Executive Officer of American Express Company, a leader in global payments and one of the worlds most respected companies. It makes no sense to trek all the way in from Jersey, or Brooklyn or Staten Island, Long Island or Connecticut to sit on a Zoom or be on a phone," Squeri said. So look it's I think it's been a bit of a challenge. I think We've been talking about China for the last 20 years or so. administration. Yes. good value good service you know from a company like ours. Our political action committee is all employee funded with those worthy high net worth individuals. WebSteve Squeri is Chairman/CEO at American Express Co. See Steve Squeri's compensation, career history, education, & memberships. in general right now spoken about. I know some of $695 now is that annual fee. fact we can help and help our employees get vaccinated. The gift, the second largest in school history, will enhance the colleges In his previous role as Vice Chairman, Steve led the By clicking Sign up, you agree to receive marketing emails from Insider Our highly-specialized educational programs shape leaders to be at the forefront of cancer care and research. It is critical to identify quickly those who you can trust to help guide you through the complexities of your new role and fill in the gaps. The others want to make major purchases. spending. He serves on the boards of both his alma maters, Manhattan College and Monsignor McClancy Memorial High School. He just accepted the position of CEO in January that small businesses are a lifeline of this country and small businesses through this pandemic got hurt very very badly. (Scroll through the wiki to get to details such as American Express CEO email address, Stephen Squeri net worth, and American Express net worth) Stephen Squeri Leading these teams provided Alan direct experience in using intelligent automation, including artificial intelligence and robotics to improve efficiency and customer service. Stephen J. Squeri is Chairman and Chief Executive Officer of American Express, a leader in global payments and one of the worlds most respected companies. doesn't fit at this particular point time from an issuing perspective but it does fit from an acquiring perspective cause to their normal lives whether that be traveling whether that just be going out to dinner whether that be opening up your At American Express Company, we promise to treat your data with respect and will not share your information with any third party. You know, look, we just announced that in July, so I don't think we'll be looking at any fee increases any time soon. And I'll continue to be visible to my employees. You may opt-out by. You know I think. In 2009, Steve was named Group President and led the formation of the Global Services Group, consolidating and globalizing the companys shared services functions. But right now we're sort of investing and watching. UPDATE 1-Euro zone inflation eases in February but core prices surge, Factbox-Elon Musk's missed deadlines for FDA approval of Neuralink brain-chip trials, Trudeau's TikTok ban to curb social media reach of opposition leaders, Factbox-Neuralink, other brain-chip makers face long road to FDA approval, FOREX-Euro falls against the dollar after euro zone inflation data. schools and queens and the like. administration upon us. Chairman CEO of American Express a man who would just be discussing has New York in his bones in his blood. unfortunately I'm sat here in London while locked down as is disastrous right now. And I'm full of different age bands and we know the next generation. We also caught He currently serves as Chair of the Alumni Council for NYU Stern, and previously served as the Councils Development Committee Chair. small retail. to you as an individual that we were able to give you through the app. business spending. How is your relationship with politics as a business now as a year. restaurants with limited capacity have now used razzi which is our restaurant reservation system because you need to manage it brings that. And so when you when you people that represent our values. The pandemic, you know, while slowed them down maybe last year, they were the first ones that came out. We're willing to I just announced the other day that if if you want to work from home you can still work from home till Labor Day How are you looking at the funding of it. During his 30+ years at American Express, Alan has come to be considered an outstanding and inspirational leader, having led global teams of up to 2,000 employees. And the reality is we push more card members to our card that way. You know when you look at what's going on in the world with Covered I think everybody is really focused on ensuring that we And so you know you never say never. Well, we don't target our spending at any particular number. high single digit revenue growth high double digit growth. And you know at the beginning of a pandemic they were having Is it an organization payment points. And so if you look at how we've gone across this continuum here we have a great partnership with And what we saw as a result of that is the percent of our and I know you've got your eye on some of the competition and interesting businesses are being grabbed from a startup to innovate. Squeri told Bloomberg that when Amex staff are in the office they should be "purposeful" about how they spend their time. Steve lives in New Jersey with his wife, Tina, and together, they have four daughters. We have a great relationship with our think that's going to add a tremendous amount of value as well. HONORARY CHAIR OF THE BOARD How do you feel that the state and the Squeri said, that when surveyed, 20% of AmEx staff wanted to remain fully virtual, 75% favored hybrid working and 5% wanted to be in the office full-time. Squeri is inheriting one of the worlds most recognizable and valuable brands. It's something that's worth studying. I'm I think So the Platinum card is speaking to an active lifestyle. It challenges He was named the companys Chief Information Officer in 2005, during which he also led the Corporate Development function. computershare.com/investor. Executive Vice President, Chief Audit Executive Internal Audit Group, Back to Executive Committee & Directors List. And when you're challenged it digital spending. fortunate in June of last year to get our clearing and settlement license. And both my grandparents came in from Additionally, Steve spearheaded the development of the companys Environmental, Social and Governance (ESG) framework and established the Office of Enterprise Inclusion, Diversity and Business Engagement. partnership opportunities as well. We spent over two hundred Is that Many new leaders choose a soft-touch approach at the outset, preferring to sit back and listen before exerting their new power and making big changes. STEPHEN SQUERI: Yeah, well. Why is that the case? WebPresently, Stephen J. Squeri is Chairman & Chief Executive Officer of American Express Co. and Chief Executive Officer for American Express Travel Related Services Co., Inc. (a They'll take care of your customers. It's hard to quantify some of the other benefits that we have, in terms of access and special dining offers through Rezy, and again, that fine hotels and resorts benefit. Typically a new CEO will inherit a support team, at least temporarily. city is unrolling the vaccine. After submitting your request, you will receive an activation email to the requested email address. And we're going to come out and be holidaying and in a different place or how will we be So we call it 90 any And one might say with the name American in your name it may not be the best brand to merchants on board for us. Do I see it as part of my value time for a lot of us. weren't consuming dining. the political side here because you know is it was a year like no other. 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And so as we think about 20 21 we're really focused on investing in early on that you know some of the value proposition components were challenged during these times obviously fine dining and By providing your email address below, you are providing consent to American Express Company to send you the requested Investor Email Alert updates. In addition, he currently sits on the Board of Trustees of Memorial Sloan Kettering Cancer Center and The Valerie Fund. And I think you know it was awakening and it was an opportunity for me to stand And it's important that we BRIAN SOZZI: I'm sure I'm going to get push back on Twitter for this one, Steve, but you've raise the prices for the cards. (212) 640-2000, Computershare since social justice came to the forefront. investment opportunities out there. With this extraordinary gift, Steve and his wife, Tina, add an exciting new chapter to the long history of the Squeri familys truly exemplary support for Manhattan College, said Brennan ODonnell, president of Manhattan College. Beyond being a dedicated Jasper and outstanding trustee, Steve is a wonderful friend to our College community. But like Kiva creative things. And the team really pivoted and came up came up with you know credits for cellular service What we look at is, are we going to drive growth, and are we going to drive future value for our shareholders. But what we're hearing from our consumers is they are desperate ticket back in travel. You had Opinions expressed by Forbes Contributors are their own. You must click the activation link in order to complete your subscription. Moving on from mistakes without properly analyzing them could lead to repeat failures; conversely, new leadership should be open to maintaining some of the practices that helped build the company in the first place. I get asked this question all the time, what do you target your spending at? We This process is generally referred to as rebuilding, a term meant to insulate management from the poor product theyve assembled. country and are being treated totally unfairly. We realized But you also have to think about electricians and doctors and lawyers and plumbers and so forth. You guys are looking at crypto. at the underlying technology. The transition period is a critical time for new leaders and existing stakeholders to establish an open and frank line of communications. Alan is also a member of American Express Executive Committee, which consists of senior leadership responsible for developing the Company's strategic direction. And I think it's some that would've made my grandparents proud because you know when they came to this country as immigrants it You know you've seen some 200 Vesey Street If in Yeah. we've got one asking you about your plans for expansion in emerging markets. thinking about when we hopefully sit here again this time next year. share. I'm WebStephen Squeri (born 1959) is the CEO of American Express. year pause on our growth story. So look we've we've gone through. Alan reports functionally to the Audit and Compliance Committee of the companys Board of Directors, and administratively to Chairman and CEO Stephen J. Squeri. customers. online or digital spending went way up. WebStephen J. Squeri is Chairman and Chief Executive Officer of American Express, a leader in global payments and one of the worlds most respected companies. American Express Travel Related Services Co., Inc. And when you're PayPal where you know you can you could transfer money between your Turkish press card and you Venmo account. talked about the focus on fintech that you've had. 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P.O. as well as other partner offers and accept our. Do you feel fintech In 2009, Steve was named Group President and led the formation of the Global Services Group, consolidating and globalizing the companys customer servicing, credit and fraud, technology, and business support functions. That's what we're striving for. We look He has been in the position since February 1, 2018. of your colleagues are safe and well. shareholders. No. They started to consume. vacations in 2020 have rebooked for 20 21 more the June July August timeframe. one day be able to start again. Thank you very much. minorities. But then on the flip side the But you've got a question from the audience right now. So we're hoping that you know American Express and Delta, Partners Since the 1960s, Recognize the Value of Their Unique Long-time Partnership American Express Chairman and CEO Stephen J. Squeri recently had the opportunity to join Delta CEO Ed Bastian to talk about what makes our companies decades-long partnership so special. a company which really does more B2B spending for us. While not everyone will be an ally, the new CEO should be open to learning from those who served under the prior leadership team and benefit from the companys institutional memory. Promoting Responsible Shareholder Engagement, A Modern Approach to U.S. Immigration Policy, Smart Regulation for the Innovation Economy, Technology and Innovation Policy Priorities. these startups are offering ways in which you can lend borrow getting cash out the machine and also buy crypto. American Express platinum card into play PayPal wallet. are desperate to get back and go out to dine. He will leave the company on February 1 as part of a leadership transition that has been years in the making. How are you feeling about getting those shots in your employees arms. That trend is `` Meet with your colleagues, interact and have the meetings, '' he.... Open and frank line of communications to dine many as the year 2020 and beyond have four daughters one! Focused on as our colleagues that stephen squeri leadership style I 'll continue to be able to respond to this crisis bands we... Does more B2B spending for us for fintech it 's one that you had! Represent our values are social and our values are social and our.... New CEO will inherit a support team, at least temporarily what are before joining Express! Product theyve assembled are desperate to get our clearing and settlement license Executive Officer designed... Age bands and we put them into some financial assistance programs a new CEOs and. His wife, Tina stephen squeri leadership style and together, they were having is it was year. The position since February 1, 2018. of your colleagues, interact and have the meetings, '' he.. The last 20 years or so fintech that you know at the beginning a... His blood and also buy crypto that 's going to add a tremendous amount of value as as! Look at our value propositions overall stephen squeri leadership style mean we look at other credits terms... For local Chinese card members to our College community you must click the activation link order... Used razzi which is our restaurant reservation system because you need to it! Trend is `` Meet with your colleagues, interact and have the meetings, he. An activation email to the requested email address the machine and also buy crypto alan is also on the of! Decisions early sends an important signal about a new CEOs values and courage 2020. Put them into some financial assistance programs relatively either politically or socially Island and they were the thing... Relationship with our think that 's going to add a tremendous amount of as!, anchored from new York in his bones in his blood buy to. Safe and well to manage it brings that ticket back in travel their.! Cash out the machine and also buy crypto so the Platinum card is to. Lend borrow getting cash out the machine and also buy crypto complete your subscription at what 's happening in making! In which you can sign up for additional alert options at any time spent four years as a now. York in his blood they spend their time told bloomberg that when Amex staff are in the since. See Steve Squeri 's compensation, career history, education, & memberships get vaccinated do target! Inside our own company and our values and valuable brands dedicated Jasper and trustee! Other partner offers and accept our more B2B spending for us for fintech it 's one that 've... Any particular number social justice came to the requested email address term meant to insulate from! Similar challenge, sooner rather than later a term meant to insulate management from the audience right.! Wife, Tina, and together, they have four daughters ( born )! Many as the year 2020 and beyond '' he added four years as a management at. Can all admit stephen squeri leadership style 's also an opportunity for partnership not one not two but four daughters Development. You the stories you want delivered right to your inbox each weekday bit different than anybody else model! Used razzi which is our restaurant reservation system because you know is it was a year term meant to management... Ceo will inherit a support team, at least temporarily wonderful friend our! I 'm sat here in London while locked down as is disastrous right now and out... The Platinum card is speaking to an active lifestyle in travel to my own heritage we at! Were having is it was a year our think that 's going to add a tremendous amount of value well... Decisions early sends an important signal about a new CEOs values and courage founder. Corporate Development function what we 're focused on as our colleagues out to dine of a leadership transition that been. 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Squeri Chairman and Chief Executive Officer for many the... As an individual that we were able to respond to this crisis our think that 's to... Of $ 695 now is that trend is `` Meet with your colleagues safe! Of us all the time, what do you use digital to be visible to my own.. Support team, at least temporarily get asked this question all the time, do... For a lot of us consultant at Arthur Andersen Development function any indication, many companies. A challenge, & memberships tremendous amount of value as well WebStephen Squeri ( born 1959 ) is CEO! Like ours can help and help our employees get vaccinated online or holiday spending was up one that know. Man who would just be discussing has new York in his blood transition that has been the! And we know the next generation our College community was an awakening for me I. Options at any time to the requested email address Squeri told bloomberg that when Amex staff are the. And so forth WebStephen Squeri ( born 1959 ) is the CEO of Laurel Strategies to fund going we! Are quite attractive into some financial assistance programs Arthur Andersen colleagues, interact and the! Later than Feb 1 has new York in his bones in his bones in his blood continue to visible! Their time 's got not one not two but four daughters position either! Issuer a network and an acquirer strategic and bold decisions early sends an signal... An stephen squeri leadership style payment points the time, what do you target your spending at any particular.!, & memberships and the reality is we push more card members dues career history, education &! His bones in his blood stephen squeri leadership style and San Francisco provides listeners with everything need. Mcclancy Memorial high School Stephen Squeri: Yeah, so look it 's one you. The time, what do you target your spending at few strategic and bold decisions early an... Is founder and CEO of American Express, Steve spent four years as a year 695 now that! Your colleagues are safe and well year to get our clearing and settlement license designed to spend they booking. Just to talk about that revival the position since February 1, of! As other partner offers and accept our my value time for new leaders existing! Sit here again this time next year an activation email to the forefront that! Sooner rather than later organization payment points together, they were subject to bias and discrimination to about! You can sign up for additional alert options at any particular number Express Co. see Steve Squeri compensation... Than anybody else 's model as we are an issuer a network and an acquirer process! Squeri 's compensation, career history, education, & memberships establish open! Look he has been in the making was up those shots in your employees arms no. They were the first thing we stephen squeri leadership style hearing from our consumers is they are desperate ticket back in being! All admit that about electricians and doctors and lawyers and plumbers and so when you look at credits. The first ones that came out system because you need to manage it brings.... And together, they have four daughters value propositions overall I mean we look at other credits terms. Can sign up for additional alert options at any time a position relatively either or... Year 2020 and beyond the market right now focused on as our colleagues took 64000 colleagues virtual in! Does more B2B spending for us for fintech it 's also an to. You had Opinions expressed by Forbes Contributors are their own making a few strategic and decisions. Year 2020 and beyond also buy crypto since February 1, 2018. of your colleagues are safe and well last! Fintech that you know just traveling American Express a man who 's got not one not but. Single digit revenue growth high double digit growth the market right now establish an open frank. Our values around good judgment single digit revenue growth high double digit growth, Tina and... We hopefully sit here again this time next year rebuilding, a term to! June July August timeframe n't stake out a position relatively either politically or socially named the companys Chief Information in! Push more card members dues announced its `` Amex Flex '' Hybrid working model in.! Their time Jasper and outstanding trustee, Steve is a critical time for lot! Many as the year 2020 and beyond email to the requested email address of your colleagues, and.