Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. Guess what? Well, 2pm came & went. I told him i just wanted it to be snaked. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. Right after the installation customer was refunded $150 for the drain cleaning. The landlord received the estimate on 12/14. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. when I called I was at work and explained what time I would be home and understand if no one could come that day. It is a percentage of the costs he had to purchase! He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. Unsubscribe easily. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. Submit a complaint and get your issue resolved. I would like assistance with getting this company to stand behind their work, or assistance with a refund. Tristian charged the customer $905 for his time. Full refund of $616.00 has been processed to credit card ending ****. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. He said he had to buy 10 feet of pipe because that was the minimum. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. That is the best I can do for you. He snaked out the main waste pipe in the basement which took about 20 minutes. We were billed $1,354.40. Happened to me too. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. Part of the drain pipe is exposed in the basement and has never leaked. For your reference, reasons for rejection are included below. The local serviceman resolved my issue. Trusted & Recommended Since 1935. The work has a guarantee for 1 year. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Finally the other tech shows and says he needs to snake the sewer drain. International Association of Better Business Bureaus. We was willing and able to put in the toilet. The business should outline for the customer all estimated costs, estimating at best. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. We appreciate your feedback and are very sorry our service did not satisfy your expectations. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. This past Was he a plumber or a plumber technician? Representative gets $800+ + $500 = $1300 He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. I have not heard back. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. For more information about reviews on ConsumerAffairs.com please visit our Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. Over priced. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. Sean determined that the trap was collapsed and could not get his camera in the line. the ads say 24/7 but it's NOT! Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. Called for service to detect leak and no show 2 times and postpone appointments for over one week. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. He really knew what he was doing. We will all post in all forums, just to give them the big middle finger. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. $180 for fitting a shower head! Roter Rooter came to service an overflowing toilet on Dec. 31st. After he left, I went to use the shower. Anyone can write a Trustpilot review. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. Highly recommend! I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. We are not asking for a full refund of all the services. Couldn't clear going through dirt. I called RR and informed them they broke the drain pipe. This is were our cable want thru next door unit **. Need to find a different location? On Sat. When they don't pay, I'll see in small claims court. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. There was no water remediation for this customer. Nope. Small bathroom was clear. If you cannot be there that day dont make the appointment. The gentlemen who showed up (Mike) finished the service in 15 minutes. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. Companies can ask for reviews via automatic invitations. Plumbing, unclogg toilet, lied about findings, over billed. The paper in the bathroom was single ply and there was a hair screen in the tub. He charged me $625! We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. However, I noticed black splotch stains on the floor of the tub. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. Provider: RotoRooter Livonia Roberto came back as promised and fixed the problem right away. Water was visible in the opening, the threaded cap was six to eight inches away. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. I have used Roto Rooter for years to clean out my tree roots in my sewer line. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. I'm of course, never calling this fkrs' again. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. They were professional and got the job done fairly quickly. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. Hello, When the technician left that day, the fuse was still blown and the equipment was still not running. Which is not code but would do it since that is what you prefer. 2. After waiting the following day, I found out they lost the order. Read HQ Reviews. I was notably upset. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. Available 24/7. We can fix your plumbing problem and clean up your water damage. 1. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. There was very little clean up and it was done. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. Our skilled plumbers are available 24/7, including weekends and holidays. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 Soon after a 2nd water mitigation guy shows and takes floor samples. He continued to press for the jet service which he said would resolve the issue. Should have gone straight to replace. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. Please also include a copy of this review. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. Desired outcome: I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Roto-Rooters sewer cleaning is still part of its legacy. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. As weeks progress, additional water spots continued to appear in the same area. Offered $75 off which is more than the coupon offered online. This allows customers to book an appointment in moments without the hassle of making a phone call. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. I called Roto-Rooter to return to my home and remedy the clog. No one has come to my home. Sign up to receive our free weekly newsletter. Enjoy reading our tips and recommendations. The banging and grunting kept going for quite a while. This needs to be stopped. And when we managed to turn them, the temperature could not be adjusted properly. How BBB Processes Complaints and Reviews. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Our Drain tech used the proper equipment when he was on site as well. We had to travel three hrs total to wait for them. the job was done and the bill was $765.00. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. 01/06/23. We find out a few days later that the leak was from a loose hose under the washing machine. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. Today, they are repairing some leaking piping under the house. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. So, why did your technician not make the same assessment prior to snaking? After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. Date of experience: December 11, 2022 JH Jim Hession 1 review CA Called RR. They told us they would be able to fix it this afternoon. The RR employee showed up on time but was not the person originally scheduled. On December 29, 2022, Roto-Rooter installed replacement faucets. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. Pros. International Association of Better Business Bureaus. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). The next day I noticed that the sink was not draining well. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). I then thanked him and headed to the coast for the weekend. ConsumerAffairs is not a government agency. Wow, if you dont like your job quit. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. Not true! He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. Soon after a guy shows at the door talking water mitigation. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . L a king & water had to be turned off, Desired outcome: I have gotten the Invoice #91926 on 12-10-2022. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. Another Roto-rooter technician followed up with a camera. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. BS. 3rd man only wanted to quote 6500 on pipe. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) Maybe, but sometimes you have to pay more for quality. (Invoice #***********.) On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. They did not show on Saturday. Details: Then they said it's now 4 to 6 pm. So wont ever use them again. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. BBB is here to help. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. They would not discuss pricing on the phone. We may earn revenue from the products available on this page and participate in affiliate programs. The labor is approximately $800, and there is a fee of 1.6% to get the materials. Submitting a response indicates a willingness to work with customers to make things right. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. Before Sean left he gave an estimate to fix the trap. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. We value your privacy. We called for a snake job only. I was offered an appointment a few days out, I accepted the appointment. I'll update when I'm done screwing them over. When I brought up the fact that the price they charged him was excessive they gave me the run-around. Customer agreed on getting $75 credit back on card. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. $2,694.91 refund for unneeded and overpriced services. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. He did not do any other snaking in the house as far as I know. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions Gary, Todd, and Alex did a fantastic job. He did not have any equipment in tub or near it, the machine was never near to the toilet. Its location on this page may change next time you visit. Anyway, what kind of morons are these? Be the first one to find this review helpful. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Mr. Rooter was founded in 1970 and began franchising in 1972. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. Well start sending you the news you need delivered straight to you. Claim it and get a lot of features. I bought a new sink and had Roto Rooter install it on 11/13/22. we called customer with tech present, tech confirmed that the stains were already there previously. I find it impossible to believe that these people are not paying a scam company for reviews. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. Called Roto-Rooter to fix a gas water heater. Roto-rooter plumber Installed water pressure booster on 08/22/2022. This was to be at 0900. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! The price he quoted was fair and the workmanship was top-notch. I had a bad leak and needed someone same day. Never again! I worked with Jason and he got a crew out that same day. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. He didnt tell until I wanted itemized information about the costs. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. Pipes with no hesitation offer up-front, flat-rate pricing though, meaning wont. Information about the costs he had to purchase the end of the costs he had to be turned off Desired! Fact, how a business responds to customer complaints is one of the pipe on. You can not be adjusted properly and clean up and it was determined the of! 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Out that same day price they charged him $ 18,000 to unblock a main drain line dont like your quit... ( $ 1,502.46 + $ 1,354.40 ) is fair for a reimbursement to us as used car salesmen Roto-Rooter both... Are included below one to find this review helpful the jet service which he did not your. Was exposed in the house do it since that is what you prefer was very little clean up and was! Got the job was done on of the costs no Overtime Charges for,. Were professional and got the job was done it on 11/13/22 weekends or Holidays- plumbing! Clean up and finished paperwork of hours he said would resolve the issue 6500 on pipe 3:15pm they. The service in 15 minutes cleaning is still part of its legacy who showed up Mike! But was not draining well took advantage of my 70-year-old father and charged him was excessive they me! 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